Shipping Policy

Thank you for shopping with PawSpa. We are committed to delivering your order as quickly and efficiently as possible.

Order Processing

All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).

Once your order has been processed, you will receive a confirmation email with your tracking information.

Please note that processing times may be slightly longer during holidays or periods of high demand.

Shipping Time

Estimated delivery time is 6–11 business days after your order has been shipped.

Please keep in mind that these are estimated delivery times and may vary depending on your location, customs clearance, weather conditions, or carrier delays.

Order Tracking

Once your order has been shipped, you'll receive a tracking number via email.

Tracking information may take 24–72 hours to update after the shipment has been dispatched.

Shipping Costs

We proudly offer Free Shipping on all orders.

No minimum purchase is required.

Delayed Deliveries

While most orders arrive within the estimated timeframe, occasional delays may occur due to circumstances beyond our control, including:

• Weather conditions
• Customs inspections
• Peak holiday seasons
• Carrier service disruptions

We appreciate your patience and will do our best to assist you if your package is delayed.

Incorrect Shipping Address

Please ensure that your shipping information is correct before placing your order.

We are unable to modify shipping addresses once an order has been processed.

PawSpa is not responsible for orders delivered to an incorrect address provided by the customer.

Lost or Missing Packages

If you believe your package has been lost in transit, please contact our customer support team.

We'll work with the shipping carrier to investigate the issue and find the best possible solution.

Contact Us

If you have any questions regarding shipping or your order status, please don't hesitate to contact our customer support team.

We're always happy to help.