Return & Refund Policy

At PawSpa, customer satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

60-Day Money-Back Guarantee

We offer a 60-day money-back guarantee from the date your order is delivered.

If you experience an issue with your order, please contact us first. Our support team will work with you to find the best solution.

Order Cancellations

Orders may be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it can no longer be canceled.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

• Your order number
• A brief description of the issue
• Clear photos or videos of the product and packaging

We'll gladly send a replacement or issue a full refund at no additional cost.

Returns

Due to the nature of our fulfillment process, we do not require customers to return products unless specifically requested by our support team.

If a return is required, we'll provide the return address and instructions.

Returns sent without prior authorization may not be accepted.

Refunds

Refunds are issued after the claim has been reviewed and approved.

Once approved, the refund will be sent to your original payment method.

Please allow 5–10 business days for your bank or payment provider to process the refund.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is entered and the order has already been shipped, we cannot guarantee a replacement or refund.

Delayed or Lost Packages

While most orders arrive within the estimated delivery time, unexpected shipping delays may occasionally occur.

If your package appears lost or significantly delayed, please contact us. We'll investigate the shipment and provide the appropriate solution.

Non-Refundable Situations

Refunds are generally not available for:

• Orders with incorrect shipping information provided by the customer.
• Normal shipping delays caused by carriers, customs, weather, or holidays.
• Products damaged due to misuse, accidents, or improper care.
• Minor variations in color or appearance caused by screen settings.

Contact Us

If you have any questions regarding your order, please contact our customer support team.

Our goal is to provide a fast, fair, and hassle-free experience for every customer.